|
|
Frequently Asked Questions
INFORMATION COLLECTION AND USE
Cli-MAX Riding Gear is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
ORDER
Orders to Cli-MAX Riding Gear & Motorcycle Accessories can be conveniently placed through the website via our secure shopping cart. You can also place orders by phone. In the US, call (469) 675-3044. We request information from the user on our order form. This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Office hours are (8:30 to 5:00 central time, M thru F).
PAYMENT METHODS
Visa, MasterCard, American Express, Discover, PayPal and Wire Transfers. All International sales are PayPal only.
SHIPPING
Cli-MAX Riding Gear & Motorcycle Accessories will ship orders in 1-2 business days. Shipping prices quoted at checkout apply to lower 48 States. Alaska, Hawaii, and Canada - we will ship to you cheaply also, though a small surcharge may be needed. If outside the lower 48 States and you hit the Free Shipping dollar amount, the only shipping charge incurred will be the premium above the lower 48's shipping standard rates and you will be notified in advance for pre-approval in the event it may apply. The same goes for overweight or bulky items which may incur an addition charge. Shipping will be best way: UPS, FedEx Ground and USPS. Cli-MAX will even issue refunds on shipping if, after shipping, we discover the shipping charges to be excessive.
On International Orders: The same efforts as stated above will be applied to International and/or Over Seas Orders. Duties and taxes will be pre-paid and broker fees will be assessed per order if they apply. You will be contacted for pre-approval on additional shipping charges or fees, if and where they may apply. Our goal is to cover our shipping and handling cost, not make this a profit center.
EXCHANGES & RETURNS
Exchanges and returns are sometimes necessary with mail order shopping. At Cli-MAX Riding Gear & Motorcycle Accessories, we try to make the process easy for our customers. So, the process for obtaining an exchange as simply as re-ordering your correct size/color/product and return the product(s) that don’t work after receiving a return authorization.
Also, in an effort to keep our customers happy and help offset your return shipping, we offer a “110% In-Store Refund Option” on Returns (does not apply to Exchanges) upon receipt of merchandise - less our original shipping costs (if any) Cli-MAX incurred shipping to you. Shipping charges are not refundable - the freight you paid or the freight we paid to get it to you. No restocking charges on stock items.
How is it handled?
Request return authorization through the website. Next, provide your email address, zip code, and order number on products shipped in the last 30 days. Customers can request a full refund for the product price (less shipping charges) or a store credit for 110% of the product price. Again, NO restocking fees are charged on stock items.
- Products being returned must be in “new” condition with factory packaging (basically we are asking that you return products in the same condition as when they were received).
- Customers are responsible for the cost of return shipment.
- Exchanges on "Close Outs" items; buyer is responsible for shipping both directions.
- Products kept for over 30 days without a return request are considered final.
NEWSLETTER
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
SURVEY & CONTESTS
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
SECURITY POLICY
The importance of security for all personally identifiable information associated with our Guests is of utmost concern. We exercise great care in providing secure transmission of your information from your PC to our servers, utilizing encryption software. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed compressive nondisclosure agreements, which provides explicit legal confidentiality protections.
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your assent to the Cli-MAX Riding Gear Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the Cli-MAX Riding Gear website following the posting of changes to these terms will mean you accept those changes.
Go Back
|
Sign In
